Order processing

• Orders placed before 12 PM ET ship the same business day when the item is in stock.
• Orders after 12 PM ET ship the next business day.

Multiple warehouses & drop-shipments

• Many OEM parts ship straight from the manufacturer. Your order may arrive in separate boxes—each with its own tracking number.
• If extra freight is required (for example, one brand charges a second shipping fee) we will email the revised total for approval before charging your card.

Estimated rates shown at checkout

• Website rates assume standard ground service and parcel-size limits (UPS / USPS / FedEx ≤ 70 lb or 108 inches length + girth).
• Oversize or heavyweight items (engines, generators, mixers, etc.) need a freight quote. We’ll contact you first.

Need it faster or have special instructions?

Call or email us before you place the order if you need Next-Day Air, Saturday delivery, Hold-for-Pick-up, or want to ship on your own carrier account. It is not guaranteed but we can certainly try.

Signature / Delivery security

• Packages are sent “Signature Not Required” unless you choose otherwise.
• DanseUSA is not liable for loss or theft after the carrier marks a package “Delivered,” or for special instructions such as “Leave at back porch.”

Back-orders

If a manufacturer is out of stock we’ll email you. You can keep the order open, swap to an equivalent, or cancel for a full refund.

International, Alaska, Hawaii, Puerto Rico

Rates shown online are only estimates. We will email you final freight and duties for approval. Certain hazardous or oversize items may not be eligible.

Transit damage

Inspect every box before signing. Note any shortage or damage on the driver’s scanner or BOL and tell us within 3 business days so we can file a claim. Damage not noted at delivery voids reimbursement.

Quality check

All products are shipped after complete inspection and thorough quality control from our warehouse.

Coverage

DanseUSA passes through the manufacturer’s warranty to the customer, covering defects in materials and workmanship under normal use for 30 days from the date of purchase, in accordance with the manufacturer’s warranty policy.

Exclusions

Misuse, improper installation, modification, neglect, or any condition the manufacturer deems outside normal use voids this warranty.

Manufacturer supersession

If the OEM offers a longer warranty, their terms replace ours. We’ll help you file the claim.

Liability limits

DanseUSA is not responsible for indirect, incidental, or consequential damages, including labor, downtime, or lost profits. DanseUSA shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of products.

Filing a claim

• RGA required: No warranty returns will be accepted without a return authorization (RGA) number.
• Report defects: Defective items must be reported within 10 days of delivery or discovery. We recommend filing immediately to ensure manufacturer assistance.
• What to include: Order number, photos, and a description of the issue.
• Return timing: Return the part within 7 days of claim approval using the label we provide. Failure to return within 7 days may be subject to warranty forfeiture.

Return window

You may return most items within 10 days of the date of purchase if they are unused, uninstalled, and in their original packaging.

Two outcomes

• Our mistake (wrong item shipped or mislabeled): You receive a pre-paid return label and a 100% refund, including original outbound shipping.
• Customer mistake or change of mind (ordered the wrong part, fit not confirmed, or no longer needed): A 15% restocking fee applies, and you pay the return freight (or we deduct our label cost from the refund).

Avoid the fee

Email or call with your machine model & serial number before ordering—we’ll confirm fitment for free.

Fitment & diagrams disclaimer

Any item purchased without proper confirmation of fitment is at the customer’s risk. DanseUSA is not responsible for discrepancies in manufacturer part diagrams. If you’re not 100% sure a part fits your machine, please contact us before ordering.

Non-returnable items (industry-standard)

• Electrical / electronic parts — may be returnable only if the manufacturer approves under special conditions.
• Carburetors and their gaskets, seals, O-rings
• Engines or engine parts showing any fuel/oil residue
• Engine components such as gaskets, gasket sets, seals, O-rings
• Anything installed or showing tool marks
• Custom-made or fabricated items
• Hazardous materials / fluids
• Clearance, close-out, or “Final Sale” items
• Promotional items
• Extended Inventory items
• Special orders (non-catalog) and volume purchases
• Items not in original packaging, in altered packaging, or missing original components, manuals, or literature
• Items shipped outside the continental USA — non-returnable

How to start a return

1. Contact [email protected] or call us for an RGA number within the 10-day window.
2. We’ll reply within 1–2 business days with instructions.
3. Write the RGA on the box and ship it back. Place the provided return label over the original shipping label and reseal the box appropriately.
4. After inspection, refunds appear on your original payment method within 7–10 business days.

We collect sales tax everywhere required by law.

• Create an online account.
• Email your resale or exemption certificate to [email protected] before purchasing.
• We’ll confirm the same day or within one business day; all future orders placed while logged in will be tax-free.

Orders may be cancelled or edited until they enter the shipping queue (usually within 1–2 hours of placement). After that point, the standard return rules apply.

We appreciate your business. If anything is unclear, call our parts pros—they’re real humans and ready to help!